I worked at TTEC part-time for less than a year, No schedule flexibility, inadequate training. But, another search and this review popped up (maybe you've see it too)... At a quick glance if you're just skimming over it, the above review appears to say TeleTech is a scam (that's exactly what it says actually... but is that what it means?). Which, as we know, is an excellent business practice. The company boasts about their number six ranking on … Work from home. – Senior Specialist Social Media Marketing. Hi I’m also wondering the same if it’s a scam or was it legit? They give you a list of options but really don’t care what you tell them. Good luck out there!! They do this to help weed out employees. Most ttec people are quite nice on a day to day basis. Let them know you’ll only communicate with their official email that ends in @ttec.com. A positive was i started when i lived in Georgia and had to move to home in Florida so I packed up and work came with me. I was not paid for the hours the trainer messed up on putting in during training, I could go on and on. Some have also complained that they've purchased equipment to meet TeleTech’s technical requirements, but never received a call to actually work. But no. Never really seemed to be right. We were told we would only be dealing with a certain program, but ended up dealing with many. See full disclaimer for more info. This means that every 3 months, you have to bid for your schedule and once again, are not guaranteed. It's not worth it. We always welcome suggestions that can help us become better as a company. I will get out as soon as I can. I’m just a little iffy on continuing with it. I worked for ttec as its now called and for two different times. At the time. Support staff there to help as much as possible. Clearly this person has taken issue with a broken promise, and for that reason is calling it a scam. A Must Read Review For New Authors! We encourage you to visit www.ttecwehearyou.com to leave us details of your experience. *I personally had a Team Lead tell me (in a zoom meeting in front of 40 people) was told "you need to deal with difficult customers." And sometimes they don’t. This is a multi-billion dollar company; it should be able to afford software that works. I spent almost two years here just to be let go due to a management mistake. TTEC wants me to download something to scan my computer to make sure it’s compatible? Depending on where you live, you might be able to move somewhere that’s both nicer and less expensive. Thank you for taking the time to leave us a review. It shouldn't be too difficult to prove that TeleTech is legit. Survey Junkie is a good place to start and you can also sign up with Swagbucks who will pay you for doing things online you probably do anyway, like visiting websites, watching videos and even searching online. Fiverr Review [For Freelancers] – Scam or A Good Way to Make Money? They will assign you a time and if that doesn’t work, you either need to find a replacement or you’re SOL. There’s a reason I started this review talking about TeleTech’s challenge in communicating who they are. They are NOT essential, especially not during COVID. It seems this might be a tale of two companies… one legit, and the other a scam. Software is legit. Please include your contact information too. And you’re told to log out, reboot and log back in. Your email address will not be published. In fact... TeleTech (TTEC) is listed as number 4 on Flexjobs Top 100. Most of the training centered around TTEC software and not what we use for the job. The scripted dialogue allowed for quite an easy time. As a freelancer for TeleTech, your job is similar to online gigs like Arise...  to be on the frontline of that service… communicating with customers via phone, chat, or social media. I truly see more WAH jobs coming out of the coronavirus situation. We're pleased to be able to offer remote work opportunities at TTEC, and we're glad you are enjoying your role with the best commute possible! Most of the time, the answer is NOT in the KB and so you have to repeat yourself in order for them to answer you. Anna Kay did you speak to a guy by the name of Dr. Bryan Dave? Glassdoor will not work properly unless browser cookie support is enabled. VERY Low pay for what you do, terrible management, extremely high stress. Maybe you just hate your job and need a change (now that's a pain I remember well). Making sure their employees are always happy is not their business either. We wish you the best in your career and always welcome you to apply at www.ttecjobs.com for opportunities when you may want to return to the TTEC family. Taking time off, even for an emergency, can damage your reliability score. As you research TeleTech, you’re going to find (if you haven’t already) a lot of negative reviews… because just as a company loses its core message, it often loses its ability to see people as people. Thank you for taking the time to share this. Ignore the hours you were told you were hired to work. So they hide it. We always welcome suggestions that can help us become better as a company. They have office is over 17 countries and … Any recommendations and/or conclusions are strictly opinions and may not to apply to, or agree with, all persons or situations. Your trust is our top concern, so companies can't alter or remove reviews. It doesn't pay very much, but... you're expenses are less. Thank you for taking the time to leave a review. Your straightforward opinion is much appreciated to help us grow as a company. Thank you for your honesty! Call Volume Your assessment of your TTEC experience is important to us. Stupid scammers. They used Google Hangout to communicate. Nice. We could debate whether it should be or not... but that's a different article. Horrible. Medical issues might make a regular job difficult for example, or maybe you have children at home to look after. I know, I know, that should have been the first clue but they made it seem like an interview for a work at home position. Very sloppy work environment. While I understand this....we work seamlessly with two other departments that never call back customers and don't even answer their phones and yet we're expected. Now, I’m going to give you a free step by step beginner's guide to making money online which you can get by clicking HERE. Watch your pay CLOSELY. Except it’s nearly impossible to get into that first tier. They got hacked to the point where employees were told to not even bother coming in because the management couldn’t figure out how to unlock their computers about 2x/month. Get to work from home in whatever you want, no face to face interview and everyone is helpful! Both are free to join and Swagbucks even pays you for doing things like watching videos, searching the web and visiting websites. Granted, you’re working at home so your transportation costs are low. Will they ask for facebook id and password? They want you at their beck and call. The hours you will be assigned to work is a function of client needs, not yours. God forbid they do that! Working from home, off on the weekend on the project I was on. A day before the pay period closed we were told we needed to provide the hours we worked those days. TTEC, formerly known as TeleTech, is a global company that houses over 50,000 employees, many of whom work from home. ". Did you ever find out the answer to this? They hire you as a W2 employee. I worked at TTEC part-time for more than 3 years, Everything else is a con with this company, Thank you for taking the time to give us your feedback. Depending on your position will determine how many benefits you get. This is a company that values numbers but not their employees. You could work for the company for 5 years and keep the same salary. *In a zoom meeting - in front of a 100 people an agent was told by manager "You have everything you need to complete your job" that was the sarcastic response someone got for asking a question on how to access a system NEEDED to do their job. I’m only trying to explain the negative reviews. Glassdoor has 4,270 TTEC reviews submitted anonymously by TTEC employees. It would pop up on ur screen and u had to go verbatim or else…..myself it was not the right match as i did not often feel comfortable doing certain scripts for sales but thats a personal issue. Even though you get paid something, you don't get paid 100% of the time you worked for the company. Some of the complaints I haven’t mentioned yet are... TeleTech hires more people than they need, which means you think you have a job… but you’re left waiting, and waiting. This will replace the current featured review for targeted profile. Work from Home They're NOT saying it's a good job, or a fair job. Now it’s your turn. Well, leave it to cheap Teletech to do that. Im in line for hire on a project for a way much bigger digital product company with paid trajning and some sales with a expected pay rate plus an actually surprising commission thats well worth jt so I hope my lack of sales skills will be improved upon in training of 5 weeks. If you get like 5 people logged into the system, it starts slowing down and freezing. When you have worked the same schedule for a year, you begin to become comfortable with it. Copyright © 2008–2020, Glassdoor, Inc. 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