Create a return and refund policy custom-tailored to your needs in minutes and instantly improve your sales and revenues by being transparent with your customers. Best Buy advises that the store will usually refund customers for items in the same way they were paid for. Zara's Return Policy states that items can be returned in store. Connect all of your sales channels to save time and money. As well as advising of the condition the item must be in, the policy also states that items will be inspected before the customer is reimbursed: Best Buy provides similar information under a clause called 'returns info:'. Clauses to Include in Your Return and Refund Policy, How is a Refund Granted and How Long it Takes, Where to Display Your Return and Refund Policy, Within Your Terms and Conditions Agreement, Terms and Conditions agreement for your ecommerce store here, Why Your Ecommerce Store Needs a Return and Refund Policy, The Most Important Clauses for Your Return and Refund Policy, Top 8 Reasons to Have a Return and Refund Policy, Free Terms and Conditions Sample Template, Free GDPR Data Processing Sample Template. Manage your customer experience with tracking and returns. You can also mention it and link to it in your Terms and Conditions agreement if you have one. This gives Bean Box the chance to win back customers, rather than simply refund the money and potentially lose out on repeat business. It can help you prevent unnecessary chargebacks and avoid negative feedback. This means that if your store sells 100 categories of products but only allows refunds and exchanges for 99 of these categories, you must advise of this within your Return and Refund Policy and display it prominently. No cash refund policy — states that no monetary refunds will be given, though alternative refunds may be offered, such as store credit or exchanges. The Perfect Rate of Returns: What If a Higher Rate of Returns Were a Good Thing for Your Business? However, there are a few places where they're commonly displayed. Create shipping labels and any required delivery documentation. However, you should be aware that this could discourage potential customers from purchasing from your store. Just tell us where you operate and we'll build a custom-tailored policy accordingly just for you. Last updated on 01 April 2020. This retailer accepts returns for any items other than the products marked “final sale”. See Function of Beauty’s full policy here. Sample Return/Refund Policy Template by Jennifer L. Legal writer. Since it is a clothing company, they do include, “Only unworn items will be accepted for returns/exchange within 30 days of when the item was delivered to you.”. A well written and easy-to-read return and refund policy builds trust with your customers and gives them a peace of mind. Include your return form and original receipt. Shipping to P.O. If your store charges a restocking fee, it is essential that this information is included in your Return and Refund Policy. No more generic templates. Select the platform you use and the type of website, app and business you have, Fill in the questionnaire and describe your business and how you operate it, Download, view and publish your custom-made return & refund policy instantly. For example, perhaps your business allows a longer or shorter return period if the item is defective, or maybe the defective item needs to be returned to a different business address. Only you, the owner, can accurately describe your business and services and how you operate them. Customers will expect to see a Return and Refund Policy and may wish to read the policy before they shop. This differs from the retailer's standard return terms: Walmart also includes a clause specific to damaged or defective items which advises customers how they can receive a refund or a replacement item: The retailer does not specially change their terms, however the clause does advise that a replacement may not always be available. There is no overarching federal law in the US which states that retailers must have a Return and Refund Policy. Make sure your store states whether the amount of time begins from the purchase date, the shipping date or the delivery date. Here's how Best Buy includes a link to its Returns and Exchanges Policy (and many other useful resources) in its Terms and Conditions agreement: Fran's Cake and Candy includes a reference to its Return Policy in a few spots in its Terms and Conditions agreement. I found it easy to use and very professional. Shippo provides the tools to help businesses succeed through shipping. Maybe, as seen earlier, you normally make a customer pay for return shipping but if an item is faulty, you'll cover those charges for the customer. Which is why we've created this free, easy-to-use template that lets you instantly generate a custom return policy for your store! Consider options like free trials or samples so customers can still try your offerings risk-free. Clothing retailer Zara has a Return and Refund Policy on the store's website which contains a short clause about return periods. There are also certain states which prohibit restocking fees and this information is included in the clause: If certain categories of items are exempt from your Return and Refund Policy, it is a good idea to create a dedicated clause which makes this clear to customers. If you don't want that and would like to have full control over your documents, you can easily copy the policies to your site or app as well. As a business owner, you want all of your customers to be delighted with their purchases. That’s not the case with WebsitePolicies so kudos to the owners! Fashion Nova includes conditions of returns in the store's Return Policy: Mango also includes return conditions in the store's Return Policy. Even though customer returns are undoubtedly not your favorite part of running a shop or ecommerce store, they are part and parcel of retail sales. 3 Return Policy Template free download. Let's consider a brief overview of these state laws. California state law requires retailers to display a Return and Refund Policy if the retailer does not offer full cash or credit refunds, and equal exchanges, for a minimum of 7 days from purchase. Return Policy. Function of Beauty offers a “Happy Hair Guarantee”, which will give free refunds within 30 days of when the order was shipped. Finally, the clause informs customers how long the reimbursement will take: Target advises customers how refunds are granted and how long refunds can take: Some stores charge a restocking fee for refunding customers for returned goods. You should have a standard return policy for your business. Clothing companies need to be very clear when it comes to what products they’ll accept or risk customers wearing apparel then trying to return it. Shippo is a multi-carrier API and web app that helps retailers, marketplaces and platforms connect to a global network of carriers. This is an ideal place to display you policies since customers are used to seeing policies in website's footers and are likely to check the footer first when searching for a Return and Refund Policy. Please note that legal information, including legal templates and legal policies, is not legal advice. We make every effort to cover every country's laws and regulations by adopting the strictest guidelines implemented in each country. Failure to do so will leave the store liable to issue a full refund to any customer that returns an item (and provides proof of purchase) within 20 days of purchase.