Contact the business for more information about recent service changes. Benefits include: Avoid stopping – Seamlessly travel through the open road tolling lanes - eliminating idle time, excessive braking and the need to stop at toll plazas. If a transponder has been painted, designed or tampered with, the deposit will be forfeited. By creating a new account on you can manage your account, personal information, payment information, transponders and vehicles all in one place! The first lady I talked to on the phone at the 800#  was so rude and did not know how to answer any of my questions other than to give me an attitude. I could have returned on another date to finally get the issue resolved, but the overall experience was so poor that I decided to toss my (brand new) iPass and buy a new one. ? I-PASS is the only way to travel on the Illinois Tollway. Although an employee explained on the phone that I could mail them in, I wanted to be sure that I had a physical receipt of returning the I-PASS units and closing my account. Where E-ZPass is accepted So now I have to check every day to see if they received it and if I have been refunded. Very difficult to get consistent or correct information from employees in the contact center and the Downers Grove iPass facility. US Toll Free: +1 877-464-7277 If closing your account by certified mail, send transponder to:I-PASS Fulfillment Center Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! etc. 20 U.S. toll roads The charges may take 4-8 weeks after the rental to be billed to your billing account or credit card/debit card on file. The Tollway is a user-fee system – no state or federal tax dollars are used to support maintenance and operations. In fact, when I call in to do it over the phone, it works fine every single time. Illinois Ipass Center Service Center Contact Number 800-824-7277 Contact number of Illinois Ipass Center Registered Illinois Ipass Center Service Center Official Address The Corporate Office Address of Illinois Ipass Center Service Center is I-PASS Replenish, P … And then the employee blames me for not having A valid credit card, even though it is working just fine. Might even be nice to get a text message notification if your balance reaches a certain amount or goes negative, but I'm sure they won't make that improvement. iPass is dedicated to providing our customers and partners the most responsive and comprehensive support possible. I felt like I was being rushed off the phone when I just want to get my account figured out! Common problems addressed by the customer care unit that answers calls to 800-824-7277 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. They say their mail has to be sorted and it can take some time but they can't give me an estimate. Claim your business to immediately update business information, respond to reviews, and more! It's not always clear what is the best way to talk to I-Pass Illinois representatives, so we started compiling this information built from suggestions from the customer community. GetHuman builds free tools and shares information amongst customers of companies like I-Pass Illinois. Still waiting on the second month to post. I've had an ongoing problem with my account that I have been dealing with for weeks. You can close your account in person at a Customer Service Center or by certified mail. Could it be organizations like ipass that nickle and dime you? They are offering no apologies or solutions. How can I contact I-Pass Illinois Tollway about my bill? This phone number is I-Pass Illinois's Best Phone Number because 2,538 customers like you used this contact information over the last 18 months and gave us feedback. I asked to be transferred to her supervisor and after I told him I tried logging in using the app he told me there was no such thing as an iPass app even though I was looking right at it. Transponders will be mailed to you within 14 business days. When I replenished my pass, they took the funds for the missed tolls. .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}, I had two old transponders that I needed to turn in, since I don't live in Illinois anymore. 8 a.m. - 5 p.m. for answers to your I-PASS or violations questions. 20 U.S. toll roads Worst Customer service I've ever seen in a company. ? I found a 630# and I had a couple good reps and some just ok ones. Whether that statement is true or not, the lady was just plain rude. How can I pay my I-Pass Illinois Tollway bill? I switched cars and need to give an update on the make and model of the new cars we pur... Review and pay toll invoice, and add money to iPass Transponder please. - Telephone customer service hours are 7am-7pm. 5 other reviews that are not currently recommended. Customers can visit any Jewel-Osco, Road Ranger or I-PASS Customer Service Center to pick up their I-PASS today! You automatically opt into our e-Toll service program and will be charged $17.00 plus GST/HST per rental, plus incurred kilometer charges and video tolls at the maximum prevailing rates posted by the toll authority. We provide support in the following languages: Read our Frequently Asked QuestionsCheck out our Knowledge Base. doxo users have associated this company with these services. When we aren’t available to chat, the best way to reach us is to email support at, and we will get back to you within two hours. You can also use it on the Chicago Skyway, the Indiana Toll Road and in 17 other states (via the E-ZPass system). Join the millions of drivers who already benefit from our I-Pass system. Very annoying since I have a credit card on file and an online account, but did not receive that email telling me my balance was low or even one when the balance was negative. The next best way to talk to their customer support team, according to other I-Pass Illinois customers, is by telling GetHuman about your issue above and letting us find somebody to help you. USPS tracking shows delivered one week ago and IPass says they don't have it. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. - Website and automated phone system continue to be available 24/7 To make it easier to get an E-ZPass, the minimum opening account balance has been temporarily reduced to $20.00 per transponder (from $35.00) for online and phone applications Please visit the Hull Local Offer website for more information about Contact us by chat, phone or email. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. The first lady I talked to on the phone at the 800#  was so rude and did not know how to answer any of my questions other than to give me an attitude. but they denied my dispute for nonsense reason (my account was not open when i went through those tolls ) What a THIEVE & LIARS. I messed up and didn't update my credit card and went through a bunch of tolls before realizing it. Customers that follow I-Pass Illinois Tollway most often also follow: Common questions, curated and answered by doxo, about paying I-Pass Illinois Tollway bills. In short, the two companies are not related. Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. I have a transponder but was still charged for unpaid tolls. *If a customer does not want to return their transponder(s), They need to notify the Customer Service Center.